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Customer Service

Shipping & Delivery
If in stock:

All items will go via Courier Delivery and require a signature on delivery at a cost of £5.99 per 30kg for standard delivery (1-5 working days)
Free Standard Delivery from £39 and above, up to 30kg; any order over 30kg will cost a subsequent £5.99 per 30kg.

Next Day delivery ordered and dispatched on a Friday will normally be delivered the next working day (Monday). Next day delivery must be ordered before 12pm to be delivered next working day.
For Saturday please an extra £15 for delivery,
For international postage please e-mail us at for an exact costing.
Certain postcodes may incur a surcharge; see below.
The following postcodes will cost £15 per 30kg. For orders above £39 the normal postage costs will be waived but the surcharge unfortunately remains the same.
AB36-38 AB 55-56 IV, HS, KA27-28, KW, PA20-49, PA60-78, PH15-26, PH30-44, ZE , Plus Channel Islands
The following postcodes will cost £15 per 30kg for standard delivery. For orders above £39 the normal postage costs will be waived but the surcharge unfortunately remains the same.
BT, IM, TR21-25.
If you require a small item or a regular delivery please E-mail us at for a more accurate costing.
In the event of the item being out of stock and overnight delivery has been requested, the difference in cost will be refunded to you and you will be charged standard delivery.
If the delivery address is different to billing address and is not found on the Royal Mail database or a dispute is raised by Protx Secure the item shall be dispatched to the billing address.

If the item is not to your satisfaction you have 21 days to return this item.Items must be returned to us via recorded delivery unless prior agreement with us. As proof of postage may be required in the event that a returned parcel is lost/damaged in post.
If the item is damaged we will arrange a replacement at no cost to you.The item must be marked damaged with the courier or refused on delivery.
If the item is ordered in error or to be returned through no fault of Purrfectly Pets and the customer requires a collection from Purrfectly Pets an uplift fee will apply.

Your refund will be credited to your account upon receipt of the goods by Purrfectly Pets.

Occasionally items are shipped from a separate warehouse if this is to be the case the larger item will be shipped on the requested courier service (ie 24hrs or 3-5 day) but sometimes the smaller extra items may have to follow by First Class Royal Mail.
We do our utmost to keep every product on this site in stock, however occasionally an item may be out of stock. If this is the case, we will do our best to get you the item in question as soon as possible. If the item is out of stock for more than seven days you will be offered the option of a full refund or an alternative item.

All damages must be reported within 48hrs of delivery.
Privacy & Security
As always at Purrfectly Pets we have your best interests at heart and hope you enjoy your shopping experience with us. Therefore, in accordance with the Data Protection Act we will not disclose your personal data to any 3rd party, nor will anyone but the highly trained personnel at Purrfectly Pets have access to this information.

This site uses a secure site licence to encode your information to prevent anyone gaining access to our data.

All banking transactions use worldpay secure payment site for payment, to ensure your security at all times.

If you require more details, please contact us at